Duncan Plumbing

Duncan Plumbing Ent., Inc., operating since 2000, delivers comprehensive plumbing services to the residential and commercial sectors of Santa Cruz County. The company has earned Diamond Certified status, reflecting its high-quality service and expertise, particularly in addressing complex plumbing issues. The Diamond Certified award is partially based on scoring exceptionally well in Helpful Expertise, a testament to the proficiency of its technicians.

Under the leadership of owner Scott Duncan, Duncan Plumbing embraces a customer-focused approach. From initial contact through job completion, the team prioritizes client satisfaction. This dedication extends beyond routine repairs, encompassing specialized services like radiant heating system installation and maintenance, sewer line inspections, and both PEX and copper re-piping.

The firm distinguishes itself with 24/7 emergency service availability, addressing urgent needs such as burst pipes or malfunctioning water heaters. Its technicians are well-trained in industry-best practices and guided by a philosophy of thorough training and consistent quality oversight. This ensures that each technician is capable of performing tasks efficiently and accurately, reflecting the company's commitment to high standards.

Duncan Plumbing has achieved a high ONE AllRatings score—a super-composite rating based on customer star scores and reviews from all major review sites, optimized for accuracy and recency. While the Diamond Certified status provides a positive indicator, it is crucial to recognize that it does not eliminate the need for due diligence. Potential clients are advised to:
- Confirm the inclusion and terms of warranties for both parts and labor.
- Verify that technicians are equipped with all necessary parts for immediate repairs.
- Discuss long-term maintenance plans for major systems like water heaters and radiant heating.

Duncan Plumbing offers a range of services including drain clearing, fixture repairs, water heater installations, sewer line inspections and repairs, and both copper and PEX re-piping. They also provide specialized expertise in radiant heating system maintenance and repairs. The company serves all of Santa Cruz County, ensuring that both residential and commercial clients have access to their services.

In summary, Duncan Plumbing Ent., Inc. epitomizes reliability and expertise in the plumbing sector. Its strategic focus on customer satisfaction, continuous technician training, and comprehensive service offering sets it apart as a leader in Santa Cruz County’s plumbing industry.