Kelly's Appliance Center

Kelly’s Appliance Center is a well-established appliance repair service located in Cotati, California, serving the Marin and Sonoma Counties.
Founded in 1975 by Mark Kelly’s father, the company offers over four decades of experience in servicing diverse household appliances, including dishwashers, refrigerators, ovens, and more.
The business has earned the Diamond Certified award, signifying the highest quality and expertise based on an accurate and rigorous rating process.
The company’s high scores in helpful expertise contribute significantly to this certification.
The business operates with a focus on customer-centric service, offering a 90-day warranty on both parts and labor.
Notable for its dedication to customer satisfaction, Kelly’s Appliance Center ensures that every call is attended by a live operator—a practice that is rare in the appliance repair industry.
This allows for efficient appointment scheduling, often within 24 hours, distinguishing the company from competitors who might rely on automated systems or face extended booking delays.
The company has achieved a high ONE AllRatings score—a super-composite rating based on customer star scores and reviews from all major review sites, optimized for accuracy and recency.
Kelly’s Appliance Center is staffed by a team of seven employees and prides itself on staying current with the latest technological advancements in appliance repair.
The technicians undergo regular training, achieving factory authorization for leading brands such as Samsung, Bosch, Thermador, and InSinkErator.
This commitment to ongoing education ensures that they are adept at handling the latest appliance technologies, including wireless and advanced electronic systems.
Despite the reassurance provided by the Diamond Certified status, potential clients are advised to consider the following before engaging services:
- Confirm the types of appliances the company repairs to ensure compatibility with your needs.
- Inquire about the timeline for service visits to set appropriate expectations.
- Verify warranty terms to understand coverage scope for parts and labor.
Kelly’s Appliance Center offers a broad range of services, including:
- Appliance repair and service
- Provision of appliance parts
- Brands serviced: Sub-Zero, Bosch, Thermador, Viking, Décor, among others
Service Areas:
- Marin County
- Sonoma County
In summary, Kelly’s Appliance Center combines a long history, professional expertise, and a strong commitment to customer service.
While the company’s Diamond Certified status and high AllRatings score are positive attributes, due diligence is still recommended to ensure specific needs are met.